Terms of service

Terms and Conditions

Last updated: 25 June 2026

These Terms and Conditions apply to purchases made through the Dubwear online store.

Please read these Terms and Conditions carefully before placing an order. By placing an order, you confirm that you have read and accepted them.

Nothing in these Terms and Conditions limits any mandatory rights you have under applicable consumer law.

1. About Dubwear

The Dubwear online store is operated by:

Legal business name: Rubber Ducky
Trading name: Dubwear
Business address: Kerklaan 4, Hilversum
Chamber of Commerce number: 86523880
VAT number: NL004263714B41
Email: tim@rubberducky.studio
Website: https://dubwear.shop

In these Terms and Conditions, “Dubwear”, “we”, “us” and “our” refer to the business identified above.

“You” and “customer” refer to the person placing an order through our store.

2. Scope

These Terms and Conditions apply to:

Visits to the Dubwear online store;
Offers made through the store;
Orders placed through the store;
Contracts for the purchase of Dubwear products;
Related payment, production, delivery, return and customer-service activities.

Different or additional conditions only apply where we have agreed to them with you in writing.

3. Eligibility to place an order

You must be legally capable of entering into a binding contract to place an order.

Customers under the age of 18 may only place an order with the consent and involvement of a parent or legal guardian.

You are responsible for providing complete, current and accurate information during checkout.

4. Product information

We sell clothing, accessories and related merchandise, including products manufactured on demand through third-party production partners.

We aim to display product descriptions, materials, measurements, colours, prints and images as accurately as reasonably possible.

However:

Colours may appear differently depending on your screen, brightness and device settings;
Minor differences may occur between product images and the delivered product;
Placement, scale and colour of printed artwork may vary slightly as a result of the production process;
Measurements may vary within normal manufacturing tolerances;
Products from different production batches may have minor variations;
Product packaging may differ from images shown online.

These minor differences do not constitute a defect where the product otherwise conforms to the order and what a customer may reasonably expect.

Please check the relevant size guide before ordering. Sizing may differ between product models, brands and manufacturers.

5. Product availability

All orders are subject to availability.

Because many Dubwear products are produced after an order is placed, stock availability may depend on the availability of blank garments, colours, sizes, printing facilities and production partners.

If a product becomes unavailable after you place an order, we may:

Offer a suitable alternative;
Ask whether you would like to wait for the product to become available;
Cancel the affected product and refund the amount paid for it; or
Cancel and refund the complete order where the unavailable product is essential to the order.

We will contact you as soon as reasonably possible if this happens.

6. Prices

All prices displayed in the store are shown in the currency selected or indicated during checkout.

For customers in the European Union, consumer prices include applicable VAT unless clearly stated otherwise.

Prices may exclude:

Delivery costs;
Import duties;
Customs charges;
Local taxes imposed outside the territory in which we collect tax;
Charges imposed by a bank or payment provider.

Any applicable delivery costs and taxes collected by us will be shown before you confirm your order.

We may change our prices at any time. A price change does not affect an order that we have already accepted.

Despite our efforts, pricing errors may occur. If the correct price is higher than the price displayed when you ordered, we will contact you before accepting or fulfilling the order. You may then confirm the order at the correct price or cancel it for a full refund.

7. Discount codes and promotions

Discount codes, gift promotions and special offers may be subject to additional conditions shown with the promotion.

Unless stated otherwise:

A discount code may only be used once per order;
Discount codes cannot be combined;
Discount codes cannot be exchanged for cash;
A discount does not apply to delivery costs unless explicitly stated;
A promotion is valid only during the stated promotional period;
Discounts cannot be applied retrospectively to completed orders.

We may refuse or cancel the use of a promotional code where we reasonably believe it has been copied, transferred, manipulated, used fraudulently or used contrary to the promotional conditions.

Your statutory consumer rights remain unaffected.

8. Placing an order

You place an order by:

Selecting a product and its available options;
Adding the product to your cart;
Providing the requested contact, billing and delivery information;
Selecting a delivery method;
Selecting a payment method;
Reviewing your order; and
Activating the button confirming that the order creates a payment obligation.

Before placing your order, you are responsible for checking:

The products selected;
Sizes, colours and quantities;
Delivery and billing details;
The total price;
Delivery costs;
Any applicable taxes; and
Your chosen payment method.

After placing an order, you should receive an electronic order confirmation. An automated acknowledgement that we received your order does not necessarily mean that we have accepted it.

9. Formation of the contract

A binding purchase agreement is formed when we accept your order.

We may accept your order by:

Sending an explicit order-acceptance or production confirmation;
Starting production of the products;
Dispatching the order; or
Otherwise clearly confirming acceptance.

We reserve the right to reject or cancel an order before acceptance for legitimate reasons, including:

Product unavailability;
An obvious pricing or product-information error;
Suspected fraud or unauthorised payment;
An incomplete or invalid delivery address;
A technical error;
A violation of these Terms and Conditions;
A reasonable suspicion that products are being purchased for unauthorised commercial resale;
Legal or regulatory restrictions preventing fulfilment.

If payment has already been collected for an order that we reject or cancel, we will refund the relevant amount.

10. Payment

Available payment methods are displayed during checkout and may vary by country.

Payments are processed through Shopify Checkout and the payment providers offered there.

By providing payment information, you confirm that:

The information is complete and correct;
You are authorised to use the payment method;
Sufficient funds or credit are available; and
The payment may be collected for the total order amount.

We do not generally receive or store your complete payment-card details.

If a payment is refused, reversed, cancelled or identified as potentially fraudulent, we may suspend or cancel the order.

You remain responsible for amounts legitimately due under the purchase agreement.

11. Print-on-demand production

Many Dubwear products are printed or manufactured only after you place an order.

We use Printify and production partners within Printify’s network to manufacture and fulfil these products.

Production may begin shortly after we accept an order. This may mean that it is no longer operationally possible to change or cancel an order before dispatch.

This does not remove or restrict any statutory right of withdrawal that applies after delivery.

Dubwear remains your seller and your contractual point of contact. Please contact Dubwear directly regarding your order rather than contacting Printify or a print provider.

12. Changes and cancellations before dispatch

We cannot guarantee that a change or cancellation can be made once:

Payment has been processed;
The order has been submitted for production;
Production has started; or
The order has been dispatched.

Where we can make the requested change, additional costs may apply if the change increases the price or requires new production.

Your statutory right of withdrawal after delivery remains unaffected where that right applies.

13. Delivery

We deliver to the countries and regions shown during checkout.

Delivery times shown in the store are estimates unless we expressly agree to a fixed delivery date.

An estimated delivery period may include:

Order processing;
Production;
Quality checks;
Packaging;
Handover to the carrier;
Customs processing; and
Transportation.

Production and delivery may be performed by different providers in different countries. Products in one order may therefore arrive in separate packages and on different dates.

We will arrange delivery to the address you provide during checkout.

You are responsible for ensuring that your delivery address is complete and accurate.

14. Delivery times and delays

We will make reasonable efforts to deliver within the estimated delivery period.

Delays may occur due to circumstances such as:

Production capacity;
Product or material availability;
Carrier disruption;
Customs clearance;
Severe weather;
Public holidays;
Strikes;
Border restrictions;
Incorrect address information;
Events outside our reasonable control.

We will notify you of a significant delay where reasonably possible.

Where no delivery period has been specifically agreed, delivery will take place within the period required by applicable consumer law.

If delivery is unreasonably delayed, you may give us an appropriate additional period to complete delivery. If we still do not deliver within that additional period, you may be entitled to cancel the purchase and receive a refund.

An additional period may not be required where:

We have refused to deliver;
Delivery by a particular date was essential and agreed before purchase; or
The circumstances make clear that timely delivery was essential.

15. Transfer of risk

For consumer orders, the risk of loss or damage generally passes to you when you, or a person designated by you other than the carrier, physically receives the products.

If you independently appoint a carrier that we did not offer, risk may pass when the products are handed to that carrier, to the extent permitted by law.

16. Incorrect or incomplete delivery addresses

You are responsible for entering a complete and correct delivery address.

Please contact us immediately if you notice an error.

If an order has not entered production or shipment, we will try to correct the address. We cannot guarantee that an address can be changed after fulfilment has started.

If an order cannot be delivered because you supplied an incorrect or incomplete address:

The carrier may return, abandon or dispose of the package;
A new production and delivery charge may apply;
We may deduct reasonable additional costs from any refund where legally permitted;
We may require payment before resending or reproducing the order.

This does not apply where the delivery failure was caused by us, our fulfilment partner or the carrier.

17. Customs and import charges

Orders delivered outside the territory in which taxes and duties are collected at checkout may be subject to:

Import duties;
Customs charges;
Handling fees;
Local VAT or sales taxes;
Other governmental charges.

Unless the checkout expressly states that these charges are included, you are responsible for paying them.

We do not control these charges and cannot guarantee their amount.

You are responsible for complying with the import rules of the destination country.

Refusing a shipment because of customs charges does not automatically entitle you to a full refund. Any refund will be handled in accordance with applicable law and may be reduced by costs that we are legally permitted to deduct.

18. Right of withdrawal

If you are a consumer in the European Union, European Economic Area or another country providing a similar statutory right, you normally have the right to withdraw from your online purchase without giving a reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the product.

Where multiple products from one order are delivered separately, the period generally begins when the final product is received.

To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.

You can do this by:

Using the cancellation or withdrawal function provided on our website;
Emailing tim@rubberducky.studio; or
Sending us the model withdrawal form included at the end of these Terms and Conditions.

You may use the model form, but it is not mandatory.

Your notice should include sufficient information for us to identify the order, such as your name, email address and order number.

19. Returning products after withdrawal

After notifying us that you are withdrawing, you must return the products no later than 14 days after sending your withdrawal notice.

Do not send returns directly to Printify, a print provider or the address printed on a delivery package unless Dubwear has expressly instructed you to do so.

Unless we state otherwise or the product is defective, incorrect or damaged, you are responsible for the direct cost of returning the products.

We recommend using a trackable delivery method and retaining proof of postage. You are responsible for the return shipment until it reaches the designated return address, except where mandatory law provides otherwise.

20. Condition of returned products

During the withdrawal period, you may inspect a product to the extent reasonably necessary to establish its nature, characteristics, size and functioning, in the same way that you could reasonably inspect clothing in a physical store.

You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary for that inspection.

Returned products should, where reasonably possible, be:

Clean;
Unwashed;
Unworn other than briefly trying them on;
Free from stains, odours, hair and damage;
Returned with original labels attached;
Returned with included accessories;
Safely packaged.

We will not refuse a legally valid withdrawal solely because original packaging is missing. However, we may make a lawful deduction for loss in value caused by unnecessary handling or damage.

For hygiene reasons, please try clothing on while wearing appropriate undergarments.

21. Refunds following withdrawal

Where you validly withdraw from the purchase, we will refund:

The price paid for the returned products; and
The cost of the least expensive standard delivery method we offered, where the complete order is withdrawn.

If you selected a more expensive delivery method, we are not required to refund the additional cost above our least expensive standard option.

Where you return only part of an order, the original delivery cost may not be refunded if the same delivery cost would have applied to the products you keep.

We will issue the refund no later than 14 days after receiving your withdrawal notice. However, we may withhold the refund until:

We have received the products back; or
You provide evidence that you returned them,

whichever occurs first.

Refunds will generally be made using the same payment method used for the original transaction unless another method is expressly agreed.

We will not charge a fee for the refund itself.

22. Exceptions to the right of withdrawal

The statutory right of withdrawal may not apply to:

Products made to your individual specifications;
Products clearly personalised by you;
Sealed products that are unsuitable for return for genuine health-protection or hygiene reasons after the seal has been broken;
Products that become inseparably mixed with other items after delivery;
Other products excluded under mandatory applicable law.

A standard Dubwear design that is printed only after ordering is not automatically considered personalised merely because it is produced on demand.

Where a product is excluded from the right of withdrawal, we will make this clear before you place the order.

The absence of a right of withdrawal does not affect your rights where a product is defective, damaged, incorrectly supplied or otherwise does not conform to the purchase agreement.

23. Exchanges

Unless stated otherwise, we do not operate a direct exchange process for non-defective products.

Where you wish to obtain another size, colour or product, you may:

Exercise your right of withdrawal for the original product, where applicable; and
Place a new order for the replacement product.

This helps avoid delays caused by products being produced individually.

Defective or incorrectly supplied products are handled under the separate provisions below.

24. Damaged, defective or incorrect products

You are entitled to receive products that conform to the purchase agreement and have the quality, appearance and characteristics that you may reasonably expect.

Please contact us as soon as reasonably possible if a product:

Arrives damaged;
Has a manufacturing defect;
Has been printed incorrectly;
Differs materially from the product ordered;
Is the wrong size or colour compared with your order confirmation;
Is missing from the delivery;
Does not otherwise conform to the agreement.

Please provide:

Your order number;
A description of the problem;
Clear photographs showing the complete product;
Close-up photographs of the defect or incorrect print;
A photograph of the packaging and shipping label where relevant.

Photographs help us assess the problem and submit the issue to our production partner. A request for photographs does not limit your statutory rights.

Do not return a defective product until we provide instructions.

25. Remedies for non-conforming products

Where a product does not conform to the agreement, we will provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances, this may include:

Repair, where appropriate;
Replacement or reprinting;
A proportionate price reduction;
Refund of the affected product;
Cancellation of the affected part of the order.

Repair or replacement will be provided without charge where legally required, within a reasonable time and without significant inconvenience.

We may select repair or replacement where both are legally available, unless the chosen remedy is impossible or would impose disproportionate costs compared with the alternative.

You may be entitled to a price reduction or refund where:

Repair or replacement is impossible;
We fail to provide a remedy within a reasonable time;
The problem remains after an attempted remedy;
The defect is sufficiently serious; or
Applicable law otherwise gives you that right.

For minor defects, immediate cancellation and a full refund may not always be available where another adequate remedy can be provided.

26. Reporting timeframe and statutory rights

We recommend reporting visible damage, manufacturing issues or incorrect products within 30 days of delivery so that we can promptly raise the issue with our production partner.

This 30-day request is an operational reporting period and does not replace, shorten or restrict any statutory conformity or guarantee rights you may have.

Under Dutch consumer law, a product must remain suitable for the use and lifespan that a consumer may reasonably expect, considering its nature, price, description and normal use.

27. Normal wear and customer-caused damage

We are not responsible for deterioration or damage caused by:

Normal wear and tear;
Failure to follow washing or care instructions;
Washing at an unsuitable temperature;
Tumble-drying where not recommended;
Bleaching or harsh chemicals;
Incorrect ironing;
Accidental damage;
Misuse;
Alteration or repair by the customer or a third party;
Exposure to unsuitable conditions;
Failure to use the product as reasonably intended.

This does not exclude liability for an underlying defect that existed when the product was delivered.

28. Lost packages

Contact us if tracking indicates that a package is lost or if it has not arrived within a reasonable period after the estimated delivery date.

We may investigate the shipment with the carrier or fulfilment provider.

Where the package is confirmed lost before risk has passed to you, we will provide an appropriate remedy, such as:

Resending or reproducing the order; or
Refunding the affected products.

We are not responsible for theft or loss occurring after confirmed delivery to you, an authorised recipient or a safe location specifically selected or approved by you, except where the delivery confirmation is incorrect or applicable law provides otherwise.

29. Refused and unclaimed deliveries

If you refuse or fail to collect a delivery without a valid legal reason, the package may be returned to the sender or disposed of by the carrier.

Where legally permitted, we may deduct reasonable costs caused by:

The failed delivery;
Return transportation;
Customs charges;
Storage;
Reproduction;
Reshipping.

Your statutory withdrawal and conformity rights remain unaffected.

30. Gift cards

Where offered, Dubwear gift cards:

May be used only through the Dubwear store;
Cannot normally be exchanged for cash;
Cannot be used to purchase another gift card unless expressly allowed;
Must be protected by the recipient against unauthorised use;
Are subject to any validity period disclosed at purchase.

Nothing in this section limits mandatory rights relating to gift cards under applicable law.

31. Customer accounts

Where customer accounts are available, you are responsible for:

Providing accurate account information;
Keeping your login credentials confidential;
Restricting access to your device and account;
Informing us promptly of suspected unauthorised access.

We may suspend or close an account where reasonably necessary to:

Protect the account or store;
Prevent fraud or misuse;
Comply with law;
Address a serious or repeated breach of these Terms and Conditions.

Closing an account does not cancel outstanding orders or payment obligations.

32. Acceptable use of the website

You may not use the Dubwear website:

For unlawful, fraudulent or abusive purposes;
To interfere with its operation or security;
To introduce malware or harmful code;
To scrape or extract substantial amounts of content without permission;
To impersonate another person;
To attempt unauthorised access to accounts or systems;
To place fraudulent orders;
To infringe intellectual-property rights;
To harass our staff, partners or other customers.

We may restrict access where reasonably necessary to protect the store, its users or our legal rights.

33. Intellectual property

All content made available through Dubwear, including:

Brand names;
Logos;
Clothing designs;
Artwork;
Prints;
Illustrations;
Photographs;
Videos;
Product descriptions;
Website design;
Graphics;
Text;
Software and code,

is owned by or licensed to Dubwear and is protected by intellectual-property laws.

You may view and use the store for personal shopping purposes.

You may not, without prior written permission:

Copy or reproduce our designs;
Sell counterfeit or derivative Dubwear products;
Use our artwork for commercial purposes;
Remove copyright, trademark or ownership notices;
Republish substantial website content;
Use the Dubwear name or branding in a misleading manner.

Purchasing a product does not transfer ownership of the artwork, brand or other intellectual property displayed on it.

34. Third-party services

Our store uses third-party services, including Shopify, Printify, payment providers, production partners and delivery companies.

We remain responsible for our obligations to you as the seller.

Third-party services may also have their own terms and privacy notices governing your direct use of their services, such as a payment provider’s checkout or authentication service.

Links to external websites are provided for convenience. We are not responsible for external content, availability or practices unless mandatory law provides otherwise.

35. Newsletter and marketing

You may subscribe to the Dubwear newsletter separately from placing an order.

Where consent is required, marketing emails will only be sent after you have provided valid consent.

You can unsubscribe at any time using the link in a marketing email or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary transactional messages relating to:

Your order;
Payment;
Production;
Delivery;
Returns;
Refunds;
Security;
Customer service.

Our processing of personal data is explained further in our Privacy Policy.

36. Reviews and customer content

Where you submit a product review, photograph, comment or other content, you confirm that:

You created it or have permission to submit it;
It does not infringe third-party rights;
It is not unlawful, misleading, discriminatory, threatening or defamatory;
It does not contain malware, spam or unauthorised advertising.

You grant Dubwear a non-exclusive, worldwide, royalty-free licence to display, reproduce and use the submitted content for operating and promoting Dubwear, subject to applicable privacy and consumer law.

We may moderate or remove content that violates these conditions. We will not suppress genuine negative reviews merely because they are critical.

37. Force majeure

We are not liable for delay or failure caused by an event outside our reasonable control, such as:

Natural disasters;
Fire or flooding;
War or civil unrest;
Government restrictions;
Epidemics or pandemics;
Cyberattacks;
Widespread telecommunications failure;
Strikes;
Border closures;
Carrier disruption;
Major supply-chain interruption.

We will take reasonable steps to limit the consequences and resume performance.

If such an event causes a substantial or prolonged delay, you may have the right to cancel the affected order and receive a refund for products not supplied.

38. Liability

We are responsible for foreseeable loss or damage caused by our breach of the purchase agreement or failure to use reasonable care and skill.

To the maximum extent permitted by law, we are not responsible for:

Loss that was not reasonably foreseeable when the agreement was formed;
Business losses incurred by a consumer using a product for commercial purposes;
Damage caused by incorrect or unsafe use;
Damage caused by failure to follow care instructions;
Delays or losses caused by information you provided incorrectly;
Events outside our reasonable control, subject to your statutory rights.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Intentional misconduct;
Gross negligence where it cannot legally be limited;
Mandatory product liability;
Breach of non-excludable consumer rights.

39. Indemnity for commercial misuse

This section applies only to business customers and not to consumers acting outside their trade, business or profession.

A business customer is responsible for reasonable losses, claims and costs arising from its unlawful use of the website, infringement of intellectual-property rights or material breach of these Terms and Conditions.

40. Complaints

Please send complaints to:

Email: tim@rubberducky.studio
Postal address: Kerklaan 4, 1211 PP, Hilversum

Include:

Your name;
Order number;
A clear description of the complaint;
Relevant photographs or documents;
The solution you are requesting.

We will acknowledge and investigate complaints within a reasonable period and aim to provide a substantive response within 14 days.

If more time is required, we will let you know when you can reasonably expect a response.

Submitting a complaint does not affect your statutory rights.

41. Dispute resolution

We encourage you to contact us first so that we can try to resolve a dispute directly.

Consumers living in another EU or EEA country may also be able to request information or assistance from their local European Consumer Centre.

We are not obliged to participate in an alternative dispute-resolution procedure unless we expressly state otherwise or are legally required to do so.

42. Governing law

These Terms and Conditions and contracts with Dubwear are governed by Dutch law.

If you are a consumer living outside the Netherlands, this choice of law does not deprive you of mandatory consumer protections provided by the law of the country in which you habitually live, where those protections apply.

43. Courts

Disputes may be submitted to the competent courts of the Netherlands.

A consumer may also be entitled to bring proceedings before a court in the country where the consumer lives under applicable jurisdiction rules.

Nothing in these Terms and Conditions restricts a consumer’s mandatory right to access a competent court.

44. Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

45. No waiver

If we do not immediately enforce a provision of these Terms and Conditions, this does not mean that we waive the right to enforce it later.

46. Transfer of rights

You may not transfer your rights or obligations under an order without our consent, except where applicable law allows it.

We may transfer our rights or obligations as part of a business sale, merger, restructuring or transfer to an affiliated business, provided this does not reduce your statutory rights.

47. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time.

The version applicable to an order is the version made available when that order was placed.

Changes will not apply retroactively to an existing order unless:

The change is required by law;
The change benefits you; or
You expressly agree to it.

The date at the top indicates when these Terms and Conditions were last updated.

48. Contact

Questions about these Terms and Conditions or an order can be sent to:

Dubwear
Rubber Ducky
Kerklaan 4
1211 PP Hilversum
Netherlands

Email: tim@rubberducky.studio
Chamber of Commerce number: 86523880
VAT number: NL004263714B41

Model Withdrawal Form

Complete and return this form only if you wish to withdraw from your purchase.

To:

Dubwear
Rubber Ducky
Kerklaan 4
1211 PP Hilversum
Netherlands

tim@rubberducky.studio

I/We hereby give notice that I/we withdraw from my/our contract for the purchase of the following products:

Products:
[DESCRIPTION OF PRODUCTS]

Order number:
[ORDER NUMBER]

Ordered on:
[ORDER DATE]

Received on:
[DELIVERY DATE]

Name of customer:
[CUSTOMER NAME]

Address of customer:
[CUSTOMER ADDRESS]

Email address:
[CUSTOMER EMAIL]

Signature:
[ONLY REQUIRED IF SUBMITTED ON PAPER]

Date:
[DATE]